Where to Get Help

The following resources are available at Ohio State to help you.

The IT Service Desk

The IT Service Desk is available by phone at 688-HELP(4357), by e-mail and on the web to answer your safe computing questions and help you solve technical problems.

Feel free to walk-in and take advantage of the Buckeye Bar service as well, which is located in 025 Central Classroom Building. Standard hours of operation are online as are system status updates.

8help Knowledge Base

Look up your question or problem in the 8help Knowledge Base for how-to instructions, more information, and advice.

Network Attacks, Intrusions, or Other Security Incidents

Individuals wishing to report actual or potential security incidents can either send an e-mail to security@osu.edu, or can call 7-2020 (on-campus) or (614) 247-2020 (off-campus). The Information Security group also provides a number of security-related services.

Students in Residence Halls

If you are a student in the dorms, you can also contact Resnet's Student Life Support Center by phone at 614-292-5700, or file a ticket online.

Other

You may also want to check with your computer and software manufacturers for updated software, drivers, and security updates, at the following links:

• Microsoft Windows Update: For updates to Microsoft Windows XP, Vista, and Microsoft Office.
• Apple Support: For updates and troubleshooting information for Apple Macbooks, Macbook Pro, Powerbooks, or Desktops.
• Dell Support: For help with Dell Desktops or Laptops.
• Toshiba Support: For help with Toshiba Desktops or Laptops.
• HP / Compaq Support: For support with HP or Compaq laptops, desktops, or printers.